FAQs

When can I pick up or have my order delivered?

Pick Up

Pick up is available Thursday and Friday from 10:00 am - 4:00 pm from ASRC Catering (321 St Georges Rd, Fitzroy North) and order cut off is 2 days prior. 

E.g: for pick up Friday, order must be placed by 3:00 pm Wednesday.

Delivery

Delivery is available Thursday and Friday from 10:00 am - 4:00 pm. The delivery rate is between $15 - $20 depending on your postcode.  Order cut off is 3:00 pm, 2 days prior.  

E.g: for delivery Friday, order must be placed by 3:00 pm Wednesday.


Who is delivering my order?
 
Your order will be delivered by one of our ASRC Catering staff who are people seeking Asylum.

 

What form of payment do you accept?
 
We accept credit/debit card payment. 

 

What if I need to change or cancel my order?
 
As meals are made to order we can't guarantee that we can change or cancel orders, please email us at chefs@asrc.org.au or call +61 3 9939 6320 as soon as possible to discuss options.

 

What is your minimum order?

 
Our minimum order is $60 for delivery and the delivery fee is dependant on your postcode.  There is no minimum order for pick up.
My postcode doesn’t show up?
 
We deliver within a 10km radius of our kitchen in Fitzroy North and you might be out of our delivery range.  You can opt to pick up.

 

Are the meals hot?
 
No they are served cold for you to re-heat at home with the exception of the salads.

 

Where can I find the dietary requirements and ingredients of each item?
 
All of this information can be found in the more information tab listed under the item. 

 

Can I bring my own container?

No, we’re not accepting your containers right now. Although we’d love to avoid plastic containers, due to current health restrictions this isn’t possible.  You're more than welcome to bring your own carry bag.