FAQs

When can I pick up or have my order delivered?

Pick Up

Pick up is available 7 days from 11:00 am - 3:00 pm and order cut off is 2 days prior. 

E.g: for pick up Wednesday, order must be placed by 3:00 pm Monday.

Delivery

Delivery is available Monday to Friday from 10:00 am - 4:00 pm and there is a flat delivery rate of $10. Order cut off is 3:00 pm, 2 days prior.  

E.g: for pick up Friday, order must be placed by 3:00 pm Wednesday.


Who is delivering my order?
 
Your order will be delivered by one of our ASRC Catering staff who are people seeking Asylum.

 

What if I need to change or cancel my order?
 
As meals are made to order we can't guarantee that we can change or cancel orders, please email us at chefs@asrc.org.au or call +61 3 9939 6320 as soon as possible to discuss options.

 

What is your minimum order?

 
Our minimum order is $50 for delivery and there is a flat delivery rate of $10.  There is no minimum order for pick up.
My postcode doesn’t show up?
 
We deliver within a 20km radius of Melbourne CBD and you might be out of our delivery range.  You can opt to pick up.

 

Are the meals hot?
 
No they are served cold for you to re-heat at home with the exception of the salads.

 

What form of payment do you accept?
 
We accept credit/debit card payment. 

 

Can I bring my own container?

No, we’re not accepting your containers right now. Although we’d love to avoid plastic containers, due to current health restrictions this isn’t possible.  You're more than welcome to bring your own carry bag.